Market share of CRM leading vendors worldwide 2023

Salesforce is the leading vendor in the customer relationship management (CRM) applications market worldwide, with a market share of 22 percent in 2023. The company leads the market with a big margin: next in line to Salesforce are Microsoft, SAP, and Oracle with around five to three percent shares of the market.

CRM global revenues on the rise

Worldwide revenues from the customer relationship management (CRM) software market is expected to grow consistently over the following years and reach over 40 billion U.S. dollars by 2023. CRM is the technology used to manage a company’s interaction with current and potential customers. Companies use CRM to strengthen their relationships with customers, to increase their customer retention rates and ultimately drive sales growth. Ensuring good customer experience is essential to companies, now more than ever, as it is cited by most global organizations as the key driver behind their adoption of digital transformation technologies such as CRM.

Enterprise software

Enterprise software refers to the software primarily used to satisfy various business needs. It helps companies meet their goals by, for example, helping them to track and improve supply chains, interact with customers, or manage resources. A wide range of applications exist under the term “enterprise software” with office suites, customer relationship management (CRM) and business intelligence (BI) being a few of them.

Leading vendor market revenue share of customer relationship management (CRM) applications market worldwide in 2023

Characteristicsalesforce.comMicrosoftOracleSAPAdobe
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Worldwide customer relationship management software market size 2015-2026

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Market share of CRM vendors worldwide 2012-2018

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Total CRM software revenue worldwide by vendor 2011-2018

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Customer relationship management (CRM) software usage in France 2023, by industry

Lionel Sujay Vailshery

Lionel Sujay Vailshery Research expert covering cloud computing and emerging tech industries Profit from additional features with an Employee Account

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Salesforce.com Cloud computing Enterprise software Software as a Service (SaaS) Digital transformation

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